Shipping policy

SHIPPING + DELIVERY

Thank you for shopping small. Rhodes669 products are made and packed in small batches, and we want them to make it to you safely.

PROCESSING

Orders are processed according to the processing timeframe displayed on Rhodes669.com at the time of purchase.

Processing time is the time required to prepare your order and is separate from the shipping carrier's transit time.

Once your order ships, tracking information will be sent using the contact information provided at checkout.

Carrier delivery dates are estimates unless otherwise stated, and carrier delays may occasionally occur outside of our control.

ROUTE PACKAGE PROTECTION

Rhodes669 partners with Route to offer optional package protection for eligible shipments.

When Route Package Protection is included with an order, qualifying shipments may be protected against loss, theft, or damage during transit subject to Route's applicable terms, eligibility requirements, and claim deadlines.

If your Route-protected package is lost, stolen, or damaged during transit, submit a claim through Route's Resolve Center.

Route Package Protection applies to qualifying shipping-related issues. If Rhodes669 sent the wrong product, left an item out of your package, or you believe your product has a manufacturing defect, contact Rhodes669 directly instead.

Orders without Route Package Protection are not covered by Route. If you experience a shipping issue without Route coverage, contact us and we will assist where reasonably possible. Available remedies may depend on the circumstances, carrier policies, and applicable law.

SHIPPING ADDRESS

Please double-check your address before placing your order.

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error before your order ships, contact us immediately. We'll make every reasonable effort to correct it, but address changes cannot be guaranteed once fulfillment has begun.

Once an order has shipped, we cannot guarantee that its delivery address can be changed.

RETURNED + UNDELIVERABLE PACKAGES

If a package is returned to Rhodes669 because of an incorrect or incomplete address supplied by the customer, an unclaimed shipment, refused delivery, or another delivery issue attributable to the recipient, the customer may be responsible for the cost of reshipping.

Original shipping charges are non-refundable where permitted by law.

If a package is returned to us, we will attempt to contact you using the information associated with your order.

PACKAGES MARKED DELIVERED

If tracking shows your package as delivered but you cannot locate it, first check your delivery location, household members, neighbors, and the shipping carrier.

If the order includes Route Package Protection and the shipment qualifies for coverage, submit a claim according to Route's claim procedures.

DAMAGED IN TRANSIT

For Route-protected orders that arrive damaged during shipping, qualifying claims should be submitted through Route.

If you have a damaged-shipment issue that isn't covered by Route, contact Rhodes669 within 5 calendar days of delivery. Include your order number and clear photographs of the product, shipping label, exterior packaging, and interior packaging.

Keep the product and packaging until the issue is resolved.

SHIPPING CARRIERS

Rhodes669 may select or change the shipping carrier used for an order based on destination, service availability, cost, delivery time, or reliability.

When applicable, updated tracking information will be provided.

LOST + DELAYED PACKAGES

Carrier delays can happen. If tracking hasn't updated for an unusual period or you believe your shipment may be lost, contact us or submit a Route claim when your order is protected and eligible.

Nothing in this Shipping Policy limits any rights or remedies available under applicable law.

Last updated: September 2026