TERMS OF PURCHASE

By placing an order with Rhodes669 Ltd. (“Rhodes669,” “we,” “us,” or “our”), you agree to the following terms and store policies. Please review your order carefully before completing your purchase.

FINAL SALE & REFUND POLICY

Due to the nature of our products, all sales are final unless an item arrives damaged, defective, incorrect, or is missing from your order.

Fragrance is personal and scent perception varies from person to person. Disliking a fragrance, fragrance strength, or how a fragrance smells on your skin or in your space does not qualify an item for a refund or exchange.

We encourage you to review product descriptions and fragrance notes before purchasing. If you need help choosing a scent, please contact us before placing your order. We’re happy to help.

Nothing in this policy limits any rights or remedies that cannot legally be excluded.

ORDER CANCELLATIONS & CHANGES

Need to change something? Contact us as soon as possible.

Cancellation or order-change requests may be submitted before an order has been processed or shipped. Because we work in small batches and orders may move into production or fulfillment quickly, we cannot guarantee that an order can be changed or canceled once it has been placed.

Once an order has shipped, it cannot be canceled.

SHIPPING & PROCESSING

Orders are processed according to the turnaround time provided on our website at the time of purchase. Processing times and carrier transit times are separate.

Once your order ships, tracking information will be sent using the contact information provided at checkout.

Carrier delays can happen and may be outside of our control. Delivery dates provided by shipping carriers are estimates unless otherwise stated.

ROUTE PACKAGE PROTECTION

Rhodes669 partners with Route to offer optional package protection for eligible orders.

When Route Package Protection is added to your order, your shipment may be protected against qualifying loss, theft, or damage during transit, subject to Route’s terms, coverage requirements, and claim deadlines.

If your Route-protected order is lost, stolen, or damaged during transit, please submit a claim directly through Route’s Resolve Center.

Route Package Protection applies to shipping-related issues only. Incorrect items, missing items caused by fulfillment errors, product defects, or other issues originating before shipment should be reported directly to Rhodes669.

If Route Package Protection is not included with your order, Route will not provide coverage for the shipment. Please contact us regarding any shipping issue and we will assist where reasonably possible; however, remedies for packages that are lost, stolen, or damaged may vary depending on the circumstances and applicable carrier policies.

DAMAGED ITEMS

If an item arrives damaged, please contact Rhodes669 within 5 days of delivery unless your shipment is covered by Route and the damage qualifies for a Route claim.

Please include:

• Your order number

• Photos of the damaged product

• Photos of the interior and exterior packaging

• A brief description of what happened

Please keep the product and packaging until your claim or request has been resolved.

Damage caused by normal use, improper storage, failure to follow product instructions, or misuse is not considered shipping damage or a product defect.

MISSING OR INCORRECT ITEMS

We pack our orders by hand, and while we try very hard to get everything right, humans are involved.

If we sent the wrong item or something is missing from your order, contact us within 5 days of delivery with your order number and a photo of everything you received.

If the mistake was ours, we’ll make it right.

SHIPPING ADDRESSES

Please carefully review your shipping address before submitting your order.

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error before your order ships, contact us immediately. We will make every reasonable effort to update the address, but changes cannot be guaranteed once fulfillment has begun.

Once a package has shipped, Rhodes669 cannot change its delivery address.

RETURNED & UNDELIVERABLE PACKAGES

If a package is returned to Rhodes669 because of an incorrect or incomplete address provided at checkout, an unclaimed package, refused delivery, or another delivery issue attributable to the recipient, the customer may be responsible for the cost of reshipping the order.

Original shipping charges are non-refundable where permitted by law.

We will contact you using the information associated with your order if a package is returned to us.

HANDMADE & SMALL-BATCH PRODUCTS

Rhodes669 products are independently made in small batches. Small variations in appearance, color, wax finish, fragrance appearance, label placement, or other handmade characteristics may occur from batch to batch.

These variations are part of small-batch production and are not necessarily considered defects.

PRODUCT USE & SAFETY

Customers are responsible for following all product directions, warnings, and safety instructions provided on the product, packaging, or Rhodes669 website.

Products should only be used for their intended purpose.

Rhodes669 is not responsible for damage or injury resulting from misuse, improper storage, failure to follow provided safety instructions, or use of a product for an unintended purpose, to the extent permitted by law.

Discontinue use of any personal fragrance or body product if irritation occurs.

PROMOTIONS, DISCOUNTS & GIFT CARDS

Promotional codes must be entered at checkout and generally cannot be applied retroactively to completed orders.

Unless specifically stated otherwise, promotions and discount codes cannot be combined.

Promotions may have individual exclusions, expiration dates, minimum purchase requirements, or product restrictions.

Rhodes669 reserves the right to cancel orders involving unauthorized, fraudulent, or unintended use of a promotion or discount.

OUT-OF-STOCK ITEMS & INVENTORY ERRORS

We do our best to maintain accurate inventory, but occasionally an item may become unavailable after an order is placed.

If this happens, we may contact you to offer an appropriate substitution, wait for restock when applicable, or refund the unavailable item.

We will not substitute a different fragrance or product without your approval.

SUBSCRIPTIONS

Subscription purchases are subject to the subscription terms displayed when the subscription is purchased, including applicable billing frequency, renewal, modification, and cancellation terms.

Subscription charges will continue according to the selected schedule until canceled in accordance with the applicable subscription policy.

Please review your subscription details carefully before purchasing.

CHARGEBACKS & PAYMENT DISPUTES

If there is a problem with your order, please contact Rhodes669 before initiating a payment dispute so we have an opportunity to resolve the issue.

Nothing in this policy prevents a customer from exercising legitimate rights available through their payment provider or applicable law.

Fraudulent payment activity or abuse of the dispute process may result in future orders being declined.

RIGHT TO REFUSE OR CANCEL ORDERS

Rhodes669 reserves the right, where permitted by law, to refuse service or cancel an order for legitimate business reasons, including suspected fraud or unauthorized payment activity, inventory errors, pricing or website errors, misuse of promotions, abusive or threatening conduct, or violations of our store policies.

If Rhodes669 cancels a paid order before fulfillment, any applicable refund will be returned to the original payment method.

AGREEMENT TO TERMS

By submitting an order through Rhodes669.com, you acknowledge that you have reviewed and agree to these Terms of Purchase and the applicable Refund, Shipping, Privacy, and Subscription Policies.

Questions about an order or these policies can be submitted through the contact information provided on Rhodes669.com.

Last updated: September 2026